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I am still waiting for a response beyond a form letter from the Excelsior pass support team, and it is notable that while the developer has responded to several reviews here, the developer has not responded to any complaints about unretrievable records. The problem is that support for correcting the data and retrieving a vaccine pass is slow or nonexistent. That’s to be expected with a vaccine system started up so quickly in an emergency. Looking through the reviews here, this seems to be a very common problem, and likely related to problems in entering or maintaining the data in the state vaccine database.

I have been unable to retrieve my vaccine pass, after multiple attempts and checking the information against my vaccine card, even though I received my last dose well over a month ago. Fix this problem because I know I’m not the only one that’s having it. I sent in another review request form and I can guarantee you I will not get a response from them regarding my information because I’ll bet there’s no one even working on review requests. So obviously it’s not the records considering my entire family has the pass on their phone now and we all got it done are ours the same time in the same county. Of course, it didn’t work for me but it worked for my father who got the vaccine on the same day as me, at the same time, at the same place. I downloaded it again today (3+ months since I’ve gotten my vaccine) and tried again since I hadn’t heard anything through email or phone about the review. So I requested a review, left my email and I deleted the app and decided to wait a while. I figured maybe it was because I just got my vaccine and not all records are as speedy as one may hope. I downloaded this app when I first got my vaccine and the whole thing hadn’t worked.

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Download Excelsior Pass Wallet and be part of the safe reopening of New York State.

Passes can be retrieved from and saved to the Excelsior Pass Wallet for easy access.

Similar to a mobile airline boarding pass, New Yorkers can store Passes digitally on their smartphones to present as desired.

The inclusion of this health information enables New Yorkers to have a complete digital record of their COVID-19 vaccination history for record-keeping and/or usage outside of New York State.

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Your Pass Plus includes vaccination type, site, and date of vaccination, just like your paper CDC Card. Excelsior Pass Plus is a digital copy of your COVID-19 vaccination record.For use at participating New York State businesses and venues. Excelsior Pass is digital proof of COVID-19 vaccination or negative test results (PCR Test or Antigen Test).

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Excelsior Pass and Excelsior Pass Plus are free to download and use.Sponsored by the State of New York, Excelsior Pass provides secure, digital proof of COVID-19 vaccination or negative test results.Use at Participating Businesses and Venues.